Last Updated: August 1, 2025

Aaraam LLC (“Aaraam,” “we,” “us,” or “our”) is committed to timely, secure delivery of our products. Because supplements require careful handling and compliance with health and safety standards, this Shipping Policy sets clear expectations while maintaining a customer-first approach. For any items that arrive damaged, defective, or incorrect, please follow the procedures and timelines in the Returns & Damaged Items Policy; that section governs those issues and, if anything here is inconsistent with it, that policy will prevail.

1.      Scope

1.1.    Aaraam ships to addresses within the United States (all 50 states). We do not ship internationally.

1.2.    Orders are intended for adult recipients (18+). We may require a signature upon delivery for high-value orders at our discretion.

1.3.    Certain shipping methods may be unavailable for some addresses (e.g., PO Boxes, APO/FPO, or remote areas); available options are displayed at checkout.

2.     Order Processing

2.1.    Processing Times

2.1.1. Orders placed by 2:00 p.m. Eastern Time on business days typically ship the same day; otherwise, the next business day.

2.1.2. “Business days” are Monday through Friday, excluding U.S. federal holidays.

2.1.3. During peak periods, severe weather, or carrier disruptions, processing may be extended.

2.2.    Order Changes & Cancellations

2.2.1. Once an order is placed, it cannot be modified; request cancellation promptly at support@aaraamhealth.com. If the order has entered fulfillment or shipped, cancellation may not be possible.

2.2.2. If a cancellation is confirmed before shipment, we will issue a refund to the original payment method.

2.3.    Backorders, Preorders & Split Shipments

2.3.1. Estimated ship dates for backorders/preorders will be communicated at checkout or by email; estimates are not guarantees.

2.3.2. We may ship items separately to avoid delays; you will not be charged additional shipping fees for Aaraam-initiated split shipments.

3.     Shipping Methods; Fees; Delivery Estimates

3.1.    Carriers & Methods

3.1.1. We use reputable carriers (e.g., USPS, UPS, FedEx); available methods and fees are presented at checkout.

3.1.2. Expedited options may be offered; selection and pricing depend on destination and carrier capacity.

3.2.    Delivery Estimates

3.2.1. Any delivery dates shown at checkout are estimates, not guarantees; actual delivery time depends on carrier operations, origin/destination, and conditions beyond our control (e.g., weather).

3.2.2. Shipping fees are non-refundable once an order has shipped.

4.     Addresses; Undeliverable; Reshipments

4.1.    Address Accuracy

4.1.1.  You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or non-delivery due to address errors.

4.1.2.  Post-purchase address changes may be unavailable; if a carrier intercept is possible, any fees are your responsibility.

4.2.    Undeliverable or Refused Shipments

4.2.1. Undeliverable or refused packages may be treated as a return under our Returns & Damaged Items Policy, including restocking fees and deduction of shipping costs.

4.2.2. We may decline shipments to freight forwarders or reshippers to prevent diversion or unauthorized resale.

5.     Title; Risk of Loss; Tracking; Carrier Disputes

5.1.    Title & Risk of Loss

5.1.1. Title and risk of loss pass to you upon delivery as shown in the carrier’s tracking records.

5.1.2. The delivery date/time in the carrier’s official tracking constitutes proof of delivery.

5.2.    Tracking

5.2.1. Tracking details will be provided when available; please allow up to 24 hours for tracking to activate.’

5.3.    Carrier Disputes

5.3.1. Disputes regarding delivery status (e.g., marked “delivered” but not received) must be directed to the carrier; we will reasonably assist with documentation but are not responsible for carrier errors outside our control.

5.3.2. For suspected theft after delivery, we may assist you in filing a police or carrier claim, at our discretion.

6.     Lost, Stolen, or Delayed Packages

6.1.    If tracking indicates “delivered” but you cannot locate the package, first check your premises and with household members or neighbors; many carriers leave parcels in secure locations.

6.2.    If tracking shows prolonged transit delays, contact the carrier for status. We will reasonably assist in escalating with the carrier.

6.3.    Aaraam is not liable for delays caused by events beyond our control, including weather, natural disasters, labor actions, or carrier network issues.

7.     Product Integrity; Weather & Temperature

7.1.    While we package products to withstand normal transit conditions, extreme heat or cold can affect certain items.

7.2.    During extreme temperatures, consider selecting faster shipping or promptly retrieving packages after delivery to maintain product quality.

7.3.    Aaraam is not responsible for degradation caused by delays or exposure due to circumstances beyond our reasonable control.

8.     Damaged, Defective, or Incorrect Items (Cross-Reference)

8.1.    For damaged, defective, or incorrect items, follow the procedures and timelines in the Returns & Damaged Items Policy; that policy governs those issues and will prevail over anything inconsistent in this Shipping Policy.

8.2.    For customer clarity only: the current notice window is three (3) calendar days from the carrier’s confirmed delivery date, with required photographs and packaging retention as specified in that policy.

9.     Accessibility

9.1.    This Policy is available in alternative formats upon request to accommodate disabilities.

10.   Changes; Annual Review

10.1. We review this Policy at least annually and may update it from time to time. The “Last Updated” date reflects the effective date of the current version. Material changes will be posted on the Site.

11.   Governing Law

11.1. This policy is governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict‑of‑law principles.

12.   Contact

12.1. Shipping Questions: support@aaraamhealth.com (subject: “Shipping”)