Last Updated: August 1, 2025

Aaraam LLC (“Aaraam,” “we,” “us,” or “our”) is committed to delivering products of the highest quality and integrity. Due to the nature of our products—particularly dietary supplements—this policy complies with all applicable health, safety, and hygiene regulations. Our goal is to handle all return and damage matters fairly and transparently while ensuring compliance and protecting product integrity.

1.      Returns

1.1.    Eligibility

1.1.1. A written return request must be submitted to support@aaraamhealth.com within fourteen (14) calendar days of the carrier’s confirmed delivery date.

1.1.2. The confirmed delivery date is determined solely by the carrier’s official tracking records.

1.1.3. Products must be unopened, unused, untampered, and in original sealed packaging with any tamper‑evident seals intact, in resalable condition.

1.1.4. The request must include proof of purchase and the order number.

1.1.5. Returns are accepted only for purchases made directly from www.aaraamhealth.com; for items purchased from third‑party retailers or marketplaces, please contact the original seller.

1.2.    Ineligible Returns

1.2.1. Opened, used, or tampered products are not eligible for return due to health and safety regulations.

1.2.2. Items returned without prior written authorization (including a return merchandise authorization, “RMA,” if provided) will not be accepted or refunded.

1.2.3. Digital products, gift cards, “final sale” items, and promotional items (including, without limitation, complimentary gifts) are non‑returnable.

1.2.4. Returns showing excessive wear, damage, or evidence of misuse are ineligible.

1.2.5. Partial returns of bundles or kits are not accepted; bundles/kits must be returned complete and unopened.

1.3.    Restocking Fee, Shipping & Risk of Loss

1.3.1. Approved returns are subject to a restocking fee of twenty‑five percent (25%) of the product price.

1.3.2. Original shipping charges are non‑refundable.

1.3.3. Return shipping costs are the responsibility of the customer unless Aaraam has confirmed an error in fulfillment.

1.3.4. Risk of loss or damage during return shipment remains with the customer until the product is received and inspected by Aaraam; customers are strongly encouraged to use a trackable, insured shipping method.

1.3.5. Cash‑on‑delivery (COD) returns will not be accepted.

1.3.6. Refused or undeliverable shipments (including due to incorrect address information) may be treated as a return, subject to the restocking fee and deduction of all shipping and handling costs.

1.4.    Return Authorization & Processing

1.4.1. If your return request is authorized, Aaraam will provide instructions (and an RMA if applicable); returns sent without following these instructions may be refused.

1.4.2. Upon receipt and inspection of an authorized return, Aaraam will notify you in writing of acceptance or denial.

1.4.3. If accepted, refunds are issued to the original payment method within seven (7) to fourteen (14) business days of acceptance, less applicable fees.

1.4.4. Aaraam’s determination as to the condition and eligibility of returned products is final.

2.     Damaged, Defective, or Incorrect Items

2.1.    Notification Requirement

2.1.1. You must notify Aaraam within three (3) calendar days of the carrier’s confirmed delivery date if an item is damaged, defective, or incorrect.

2.2.    Proof & Packaging

2.2.1. Claims must be submitted via email to support@aaraamhealth.com and include:

2.2.1.1. Your order number;

2.2.1.2. Clear, time‑stamped photographs of the damaged/defective/incorrect item(s); and

2.2.1.3. Clear, time‑stamped photographs of the original packaging, including the shipping box and protective materials.

2.2.1.4. Claims submitted without the required photographs cannot be processed.

2.2.2. Retain the product(s) and all original packaging until your claim is resolved; Aaraam may request the return of the item(s) for inspection.

2.2.3. Normal handling wear on outer shipping cartons and minor, non‑functional cosmetic imperfections in retail packaging do not constitute damage to product.

2.3.    Resolution

2.3.1. Upon verification, Aaraam will issue a replacement for the same product and quantity, shipped to the original delivery address unless otherwise agreed in writing.

2.3.2. If the identical product is unavailable, Aaraam may, at its discretion, provide an equivalent replacement or a refund.

2.3.3. Aaraam may require the return of the damaged, defective, or incorrect item(s) before shipping any replacement.

2.3.4. Once a replacement or refund is issued, the matter is considered fully resolved for that order.

3.     Fraud Prevention & Abuse

3.1.    Aaraam reserves the right to reject claims or returns that, in our reasonable discretion, appear fraudulent, abusive, repetitive, or inconsistent with our records.

3.2.    Customers engaging in such conduct may be prohibited from future purchases.

4.     Title; Delivery Confirmation; Carrier Disputes

4.1.    Title and risk of loss pass to the customer upon delivery as shown in the carrier’s tracking records.

4.2.    Disputes regarding delivery status must be addressed directly with the carrier; Aaraam will reasonably assist with documentation but is not responsible for carrier errors outside our control.

5.     Accessibility

5.1.    This Policy is available in alternative formats upon request to accommodate disabilities.

6.     Changes; Annual Review

6.1.    We review this Policy at least annually and may update it from time to time. The “Last Updated” date reflects the effective date of the current version. Material changes will be posted on the Site.

7.     Governing Law

7.1.    This policy is governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict‑of‑law principles.

8.     Contact

8.1.    Return Requests: support@aaraamhealth.com (subject: “Return Request”)

8.2.    Damaged/Incorrect Items: support@aaraamhealth.com (subject: “Damaged or Incorrect Item”)