Last updated: October 6, 2026
Aaraam LLC (“Aaraam,” “we,” “us,” or “our”) is committed to the timely and secure delivery of our products. This Shipping Policy describes how we process and ship orders, what to expect from delivery, and how we handle shipping-related questions.
For items that arrive damaged, defective, or incorrect, please follow the procedures and timelines in our Returns Policy.
We ship to addresses within the United States, including all 50 states. We do not offer international shipping. Orders are intended for adult recipients aged 18 or older, and we may require a signature upon delivery for high-value orders at our discretion. Some shipping methods may not be available for PO Boxes, APO/FPO addresses, or remote areas. Available options are displayed at checkout.
We process orders according to the following schedule:
- Orders placed by 2:00 p.m. Eastern Time on business days typically ship the same day. Orders placed after that time typically ship the next business day.
- Business days are Monday through Friday, excluding U.S. federal holidays.
- Processing times may be extended during peak periods, severe weather, or carrier disruptions.
Once an order is placed, it cannot be modified. If you need to cancel an order, please contact support@aaraamhealth.com promptly. Cancellation may not be possible if the order has entered fulfillment or has already shipped. If we confirm cancellation before shipment, we will issue a refund to your original payment method.
Estimated shipping dates for backorders and preorders will be provided at checkout or by email. These dates are estimates and are not guaranteed. We may ship items separately to avoid delays. You will not be charged additional shipping fees for split shipments initiated by Aaraam.
We use carriers such as USPS, UPS, and FedEx. Available shipping methods and fees are displayed at checkout. Expedited shipping may be offered depending on your destination and carrier capacity.
Delivery dates shown at checkout are estimates, not guarantees. Actual delivery times depend on carrier operations, shipping origin and destination, weather, and other conditions beyond our control. Shipping fees are non-refundable once an order has shipped.
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or non-delivery resulting from address errors. Address changes after purchase may not be available. If a carrier intercept is possible, you are responsible for any associated fees.
Undeliverable or refused packages may be treated as returns under our Returns & Damaged Items Policy, including applicable restocking fees and deductions for shipping costs. We may decline shipments to freight forwarders or reshippers to prevent diversion or unauthorized resale.
Title and risk of loss pass to you upon delivery, as shown in the carrier’s official tracking records. The delivery date and time recorded by the carrier constitute proof of delivery.
Tracking information will be provided when available. Please allow up to 24 hours for tracking to activate.
If your package is missing or delayed, please take the following steps:
- Marked delivered but not received. Check your premises and ask household members or neighbors whether they received the package. Carriers may leave packages in secure locations.
- Prolonged transit delays. Contact the carrier for a status update. We will reasonably assist you in escalating the issue with the carrier.
- Delivery disputes. Disputes about delivery status must be directed to the carrier. We will reasonably assist with documentation, but we are not responsible for carrier errors outside our control.
- Suspected theft after delivery. At our discretion, we may assist you in filing a police report or carrier claim.
We are not liable for delays caused by events beyond our control, including severe weather, natural disasters, labor actions, or carrier network issues.
We package our products to withstand normal transit conditions. However, extreme heat or cold may affect certain items. During extreme temperatures, consider selecting faster shipping and retrieving packages promptly after delivery to help maintain product quality. We are not responsible for product degradation caused by delays or exposure resulting from circumstances beyond our reasonable control.
If an item arrives damaged, defective, or incorrect, follow the requirements in our Returns Policy. The current notification window is three calendar days from the carrier’s confirmed delivery date. Required photographs and packaging retention are described in that policy.
This Shipping Policy is available in alternative formats upon request to accommodate disabilities.
We review this Shipping Policy at least annually and may update it from time to time. We will post material changes on our website and update the “Last updated” date to reflect the effective date of the current version.
This Shipping Policy is governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.
If you have questions about shipping, please email support@aaraamhealth.com with the subject line “Shipping.”